Work through these when the Install the Lovable app on your LIVE account button is greyed out, or when clicking it lands you on the wrong Stripe account. Open the Payments tab in Lovable in another tab as you go.
1. Button is greyed out
Confirm Step 2 (go-live form) shows Complete in the Payments tab. If it still says pending, return to Stripe and finish the "Review and submit" step of the Activate wizard.
Refresh the Payments tab — status polls roughly every 10 seconds and may take a moment to catch up after you submit in Stripe.
Verify your Stripe account email via the verification email Stripe sent when you claimed the account.
In Stripe's Activate wizard, confirm all four sections are complete: business verification, bank account, 2-step authentication, and review & submit.
If the button is still greyed after 2–3 minutes, sign out of Stripe, sign back in, then reopen the Payments tab in Lovable.
2. Install opens the wrong Stripe account
Open dashboard.stripe.com in a new tab and check the account switcher in the top-left. It should show your intended LIVE account — not a sandbox and not a different organization.
Sign out of every Stripe account in this browser, sign in only to the target live account, then click Install again from the Payments tab.
If you belong to multiple Stripe organizations, use an incognito window and sign in to only the correct one before clicking Install.
Confirm you are the account owner or have the "Install apps" permission on that account. Team members without app-install rights will silently land on a different account.
3. After install completes
Return to the Payments tab. Step 4 (live API key provisioning) runs automatically and typically finishes within a minute.
Do not re-click Install once Step 4 shows In progress — it can reset the workflow.
When Step 5 (readiness check) unlocks, run it before publishing or re-publishing the deck.
4. Still stuck
Copy your Stripe seller/vendor ID from the Payments tab and contact Stripe support with the subject "Lovable app install on live account".
Then message here with the same ID and a screenshot of the Payments tab so I can help unblock the go-live flow.